Tired of answering "Where Is My Order?" (WISMO) calls? In last-mile logistics, these inquiries drain customer service resources, drive up costs, and frustrate customers. But there’s a smarter way to handle final-mile delivery! In this interview, Cyndi Brandt, VP of Fleet Solutions at Descartes, shares how customer engagement technology and delivery tracking software can significantly reduce WISMO inquiries while improving operational efficiency.
Learn how proactive tracking, real-time notifications, and automated workflows can enhance the customer experience and lower service costs.
