Talking Logistics - How AI Is Unlocking Hidden Capacity in Delivery Fleets

In this episode of Talking Logistics, industry analyst and host Adrian Gonzalez speaks with Cyndi Brandt, VP of Fleet Solutions at Descartes on how artificial intelligence (AI) helps delivery fleets unlock hidden capacity amid mounting operational pressures. With rising costs, driver shortages, and increasing customer expectations, fleets are being pushed to do more with less. Brandt explains how machine learning solutions are transforming traditional routing by analyzing the gap between planned and actual route execution. The conversation highlights how improved service time predictions can significantly enhance route accuracy, enabling fleets to increase route density by up to 30 percent—without adding more drivers or vehicles. Beyond increasing the number of stops per route, these advancements also drive better on-time performance, reduce operational inefficiencies, and improve overall customer service. Looking ahead, Brandt discusses the growing role of data-driven insights in shaping smarter fleet management strategies, positioning AI as a critical enabler of efficiency and scalability in last mile logistics.