Home Delivery Performance: Ticking Time Bomb or Market Opportunity?

In this video episode, Adrian Gonzalez with Talking Logistics speaks to Descartes’ Chris Jones about how satisfied or dissatisfied consumers feel about ecommerce home delivery performance today. Based on key findings from Descartes’ recent study Dear Consumer: How Do You Feel About Home Delivery Now?, the discussion focuses on whether the current ecommerce slowdown is giving companies “time to breathe” to improve their home delivery performance, why home delivery performance matters for retailers and delivery companies, how retailers can use delivery personas to improve customer loyalty and revenue, and what will separate the leaders from the laggards in home delivery moving forward?